Delivery
Where we deliver
We deliver to the United Kingdom, and also to the United States, Canada, Australia and New Zealand. If your country is not on the list at checkout, we cannot deliver there yet.
What it costs
Delivery is free on every order, with tracking. There is no minimum order value and we do not add fees at the final step of checkout.
Dispatch and delivery times
- Dispatch — orders are prepared and dispatched within 1 working day.
- Delivery — typically 8–12 working days from order to doorstep, to the UK and to every other country we deliver to, tracked the whole way.
Weekends and bank holidays are not working days. Delivery times are estimates, not guarantees.
Tracking
Every parcel is sent tracked. You get a tracking link by email when your order is dispatched, and you can also follow your parcel on our Track your order page. If the tracking has not moved in 5 working days, email hello@auroraivy-jewellery.com and we will chase the courier — that is our job, not yours.
Ordering a gift
Sending a piece straight to someone else? Enter their address as the delivery address at checkout. Our packing slip does not show prices.
Wrong address, missed deliveries and lost parcels
Check your address and postcode before you confirm. If you spot a mistake, email us straight away — we can usually fix it before dispatch.
If a parcel is returned to us as undeliverable, we will refund the product price or send it again, whichever you prefer.
If a tracked parcel is genuinely lost in transit, we replace it. You do not have to argue with us about it.
Customs and import charges
For deliveries outside the United States, any customs duty or import tax is set by the destination country and is the recipient's responsibility. We cannot predict or refund these.