Frequently asked questions

How much is delivery?

Delivery is free on every order, with tracking. Orders are dispatched within 1 working day and typically arrive within 8–12 working days. See our delivery page.

Where do you deliver?

To the United States, United Kingdom, Canada, Australia and New Zealand.

How do I track my order?

You get a tracking link by email as soon as your order is dispatched. You can also enter your tracking number on our Track Your Order page.

Do you have a discount when I buy more?

Yes, automatically at checkout: buy 2 pieces and save 20%, buy 3 and save 25%, buy 4 or more and save 30%. Mix and match any pieces.

What is your jewellery made of?

Our gold pieces are gold-plated and our silver-coloured pieces have a silver-tone finish. Stones are cubic zirconia or simulated stones. Every product page lists the finish and the stones.

How do I find my ring size?

Our ring size guide shows UK, US, Australian and New Zealand sizes side by side, with an easy way to measure at home.

How do I care for my jewellery?

Keep it dry and away from perfume, lotion and chlorine, and store pieces separately so they do not scratch. A soft cloth brings back the shine.

Can I return my order?

Yes, within 30 days of delivery. Unworn pieces in their original condition get a full refund; for hygiene reasons earrings must be unworn. See our returns page.

Can I send a piece as a gift?

Of course. Enter the recipient's address as the delivery address at checkout. Our packing slip does not show prices.

How can I reach you?

Email hello@auroraivy-jewellery.com or use our contact page. We answer within one working day.